Shipping, Delivery and Returns
Shipping and Delivery Policy
We aim to post your items the next working day.
We offer flat rate shipping 2-3 business days via Royal Mail 2nd class £2.50
We also offer super fast delivery 1-2 business days via Royal Mail 1st class £3.50
Returns Policy
Not happy with your purchase? We will happily refund or replace your item within 14 days without question. However, we are unable to refund or replace earrings, unless their is a fault.
Privacy and Cookies Policies
Service as It Should Be
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
his privacy policy sets out how Silver and Thread Keswick uses and protects any information that you give Silver and Thread when you use this website.
Silver and Thread is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Silver and Thread may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from November 2020
What we collect
We may collect the following information:
name
contact information including email address
demographic information such as postcode
What we do with the information we gather
To provide you with customer care and support.
To contact you regarding your order.
To use the information to improve our products and services
Please note we do not share any of your personal information with 3rd parties.
Security
We will ensure that all personal information supplied is held securely in accordance with the General Data Protection Regulation (EU) 2016/679, as adopted into law of the United Kingdom in the Data Protection Act 2018. You have the right at any time to request a copy of the personal information we hold on you. Should you wish to receive a copy of this or would like to be removed from our database, please call into the shop, email us silverandthreadkeswick@gmail.com
How we use cookies
A cookie is a small file which asks permission to be placed on your computer hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at silverandthreadkeswick@gmail.com
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
Used By And Type Description
__utma, __utmb, __utmvc, __utmzGoogle analytics Persistent Used to identify unique visitors. Keeps track of the number of times a visitor has been to the site, when their first, last and current visit was, where they came from, how long they stayed and if a search was used what search terms were used to find the site
__utmcGoogle analyticsSession
*Used to track a user session on our site. Takes a timestamp of the exact moment in time when a visitor leaves a site
cookie checked
Used by Silver and Thread Used to save whether you wish to use cookies on the site, this is only used if requested PHPSESSIDÂ Â *Used by PHP server sites to identify user